Call Center Culture
Ten years ago if you told someone you worked in a call center, they responded by asking, “A call what? What’s that?” No more. In fact, I’m waiting for the TV sitcom to come out because the life in a call center is such “real life” and full of story after story. So it’s no surprise that call centers make the news as did Victoria’s Secret recently, and it’s no surprise that in a letter to its credit card holders, Dress Barn alerted its customers to a change in the location of their call center operations.
Ten years ago if you told someone you worked in a call center, they responded by asking, “A call what? What’s that?” No more. In fact, I’m waiting for the TV sitcom to come out because the life in a call center is such “real life” and full of story after story. So it’s no surprise that call centers make the news as did Victoria’s Secret recently, and it’s no surprise that in a letter to its credit card holders, Dress Barn alerted its customers to a change in the location of their call center operations.
