Want to add some fun into the workplace while making sure that company or department standards are being met? It’s easy!
How many of you have a standard greeting that staff is expect to use when they answer the phone? And how many of your staff is using it? Here is a way to add some fun into your workplace AND to ensure everyone is using the standard greeting.
Tell everyone on your team that you are going to start randomly calling to see if they are using the standard greeting. You might want to include the standard greeting in your communication for those who have forgotten what it is.
- Then start randomly calling. When you call, make it quick. Simply listen to the greeting and if the staff member answers the phone correctly, make a big deal of it. You might have a bell you ring or you can say “ding, ding, ding, ding, ding” then say something like “You Are A Winner! Your name goes into pot for the drawing!!” and hang up. That’s all there is to it.
- Then put their name in the hat for a prize drawing later.
- If the greeting isn’t correct you might blow on a whistle or have a gong sound, something that isn’t too loud, of course – this isn’t a punishment, it’s supposed to be fun! Or you can say “Sorry, try again next time!” and hang up.
- Be sure to call everyone at least a couple of times to make it fair and to give everyone a chance to get comfortable with the greeting.
You can see how this doesn’t have to take a lot of time yet it can really be fun for your staff.
So be creative! Make learning fun and you will help staff incorporate the company and department standards.
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