http://www.phonepro.org Tue, 20 Jul 2010 16:43:13 +0000 http://backend.userland.com/rss092 en Growing up in the Midwest, I was always spellbound by the big summer storms that would roll through.  I was fascinated by the tall trees as they whipped back and forth, branches shaking every which way as Mother Nature unleashed her wrath.  Occasionally, the force of the storm was too ... http://www.phonepro.org/give-your-staff-permission-to-save-customers.html The season of Holiday Cheer is here again!  It's a time when memories are created.  It's filled with hot chocolate and snow ball fights...friends and family...carols and parties...giggles as we look through the eyes of a child...and let's not forget the traffic and long check-out lines!  It's about the hunt ... http://www.phonepro.org/tis-the-season-to-say-thank-you.html We recently had our first snowfall in Indiana.  I have to admit, snow doesn't typically bring out the best in me.  Where some people see beauty, I see cold, icy roads that eventually lead to wet slush and traffic delays. So as I was sitting in traffic that morning watching ... http://www.phonepro.org/its-all-about-perspective.html BOO!  With Halloween right around the corner, here's a scary thought... 68% of the customers who switch to a different vendor do so because of a perceived attitude of indifference**   Terrifying!  But here's the good news! 68% of the customers who switch to a different vendor do so because of a perceived attitude ... http://www.phonepro.org/use-a-simple-trick-to-treat-your-customers-well.html You may recently have heard the phrase "Customer service is the new black" and wondered "Really?  What is new about the need for good customer service?"  Today we live in a "Time is Money" world  where the rapid advancements in technology and the ability to accomplish a lot very quickly ... http://www.phonepro.org/is-customer-service-the-new-black-2.html Growing up in the Midwest, I was always spellbound by the big summer storms that would roll through.  I was fascinated by the tall trees as they whipped back and forth, branches shaking every which way as Mother Nature unleashed her wrath.  Occasionally, the force of the storm was too ... http://www.phonepro.org/save-customers-by-empowering-frontline.html Free Compliments!  What a great idea!  Bummed out by all of the negativity on the airwaves regarding world affairs and the economy, two sophomores at Purdue University in Indiana took to the streets to make a difference by doling out compliments and brightening the days of passing pedestrians.  Once a ... http://www.phonepro.org/the-purdue-compliment-guys.html If you could hear the sounds customers make when attempting to navigate through your company's IVR, would it sound like a haunted house filled with agonizing, blood curdling screeches, moans and groans?  Some companies assume that callers enjoy the 'convenience' of an IVR system, but unfortunately, many who dare to ... http://www.phonepro.org/ghosts-goblins-and-auto-attendants.html Have you ever caught yourself 'listening' to your boss explain a new policy and you decide to take a little mental vacation to the Bahamas? Within a few moments, you're relaxing on the beach with your favorite beverage and the sound of their voice melts into the sound of the ... http://www.phonepro.org/have-you-heard-its-time-to-listen-up.html Aaahhh, the three day weekend - the holy grail of working people everywhere. The time to relax, regroup and recharge...right? Well if you're like me, it's more likely that even though you're walking away from the office, you're walking right into a big list of home projects that have ... http://www.phonepro.org/managing-stress-at-work-and-home.html