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Ghosts, Goblins and Auto Attendants!

If you could hear the sounds customers make when attempting to navigate through your company’s IVR, would it sound like a haunted house filled with agonizing, blood curdling screeches, moans and groans? …that could be scaring away both your new and loyal customers.

The Purdue Compliment Guys!

Free Compliments! What a great idea! Bummed out by all of the negativity on the airwaves regarding world affairs and the economy, two sophomores at Purdue University in Indiana took to the streets to make a difference by doling out compliments and brightening the days of passing pedestrians.

Save Customers by Empowering Frontline

Growing up in the Midwest, I was always spellbound by the big summer storms that would roll through…Our current economic conditions remind me of watching those storms. Many companies are hunkered down, battening the hatches, bracing themselves and following the rules – yet what is essential during these stormy times is flexibility. Flexibility and adapting to current circumstances is what will leave companies standing long after the economic storm has passed.

Is Customer Service the New Black?

Today we live in a “Time is Money” world where the rapid advancements in technology and the ability to accomplish a lot very quickly often results in very little interaction between the customer and a live, breathing human being. But when the human element is removed for the sake of high efficiency, the business world may consider good customer service non-essential and out of fashion.

Use a Simple Trick to Treat Your Customers Well

BOO! With Halloween right around the corner, here’s a scary thought…
68% of the customers who switch to a different vendor do so because of a perceived attitude of indifference**

It’s all about perspective!

We recently had our first snowfall in Indiana. I have to admit, snow doesn’t typically bring out the best in me. Where some people see beauty, I see cold, icy roads that eventually lead to wet slush and traffic delays…

‘Tis the Season to say Thank You!

It’s the perfect time to let your staff know just how grateful you are for all of their hard work to keep your company prosperous during the economic challenges of this past year. But if the budget is tight, what do you get a group of people who have been such key players in the success of your company?

Give your staff permission to save customers

Growing up in the Midwest, I was always spellbound by the big summer storms that would roll through…Our current economic conditions remind me of watching those storms. Many companies are hunkered down, battening the hatches, bracing themselves and following the rules – yet what is essential during these stormy times is flexibility.

You’ve Lost That Lovin’ Feelin’

What makes an employee happy? What makes them miserable? To a great extent, the answer to both questions is their own attitude. Beyond that, it’s Management’s attitude.

Love the One You’re With!

If we are unhappy and unfulfilled in our jobs, we will likely share this with co-workers. Before long, that misery can quickly permeate the work culture, and when negativity invades the workplace, the evidence quickly appears in the form of higher absenteeism and turnover, as well as decreased performance and productivity levels.

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